NACD-NJ’s most recent program, The Innovation Imperative, addressed the need for cultivating innovation in driving business success in today's age of business disruption. The program examined the Board’s ability to drive value through and to the organization by applying successful business strategies that have achieved success.
Susan Chapman-Hughes, EVP, Global Head of Digital Capabilities, Transformation and Operations, GCS at American Express and Director Potbelly Sandwich and Tonie Leatherberry, Board Relations Leader, Deloitte Risk, and Financial Advisory and President, Deloitte Foundation engaged in a discussion about how intentional Board leaders need to engage with Board members and guide the business toward
Establishing an innovative culture
Challenging the basic assumptions of an organization
Fostering a diverse culture that harnesses new perspectives and experimentation at the board, management and organization level
Susan Chapman Hughes spoke about fostering an innovative climate essential to strategic success. Examples shared were;
Deploying some of the principals of failing fast (think of speed dating for new ideas).
Instituting field trips for Board members to competitor organization/s (assuming there is a retail component).
Leveraging technology to your business, industry, and profession (as a Board Leader) and the impact on your business model.
Giving and Valuing honest feedback (giving and receiving) whether a 360 approach or more informally through direct or indirect solicitation. Understanding what and how your performance will be measured could be the difference between success and failure.
Synthesizing diversity of thought and perspective and incorporating that knowledge into holistic solutions.
Impact of leadership; it’s OK to be real when needed.
Resources were shared, such as insights from the Consumer Electronics Show (CES), on-line references, and the panel left ample time to engage the audiences’ questions, which made for a real-time exchange of content and met the audiences’ areas of interest.
A sincere thank you to Deloitte for hosting NACD in a professional and welcoming venue!
Executive Vice President & General Manager, Global Digital Capabilities, Transformation and Operations, Global Commercial Services
Susan Chapman-Hughes is the EVP/GM of Global Digital Capabilities, Transformation and Operations (GDCT&O) in the Global Commercial Services (GCS) division at American Express. She leads a global team responsible for managing, optimizing, and transforming the customer experience for commercial clients to help power the GCS business. She leads the evolution of the annual investment process, helps to revolutionize global data strategy and insights capabilities, advances our digital offerings, and oversees our regulatory and
In addition to her professional roles, Ms. Chapman- Hughes is committed to volunteer work for non-profit
community development organizations across the United States and remains an active mentor to young people in her community. She is on the boards of The National Trust for Historic Preservation, A Better Chance, and Girls Inc.
Ms. Chapman-Hughes also serves as a director for Potbelly Corporation (PBPB). In 2013, she was named to
the Grio 100 list by Grio.com/NBC Universal and as one of the “100 Most Creative People in Business” by Fast
Ms. Chapman-Hughes holds a Master of Business Administration in Real Estate and Urban Land Economics
from the University of Wisconsin- Madison. She also holds a Master of Regional Planning from The University
of Massachusetts- Amherst and a Bachelor of Science in Engineering from Vanderbilt University.
Ms. Chapman-Hughes resides in New York with her husband and daughter.
Board Relations Leader, Deloitte Risk and Financial Advisory and President, Deloitte Foundation
Antoinette (Tonie) Leatherberry is a Principal in Deloitte’s Risk and Financial Advisory practice. Tonie has had a distinguished career with Deloitte, spanning over 28 years. She serves Fortune 100 Manufacturing, Retail and Consumer Business clients. She is the Lead Client Service Partner for global chemical industry clients, overseeing Deloitte’s services across her key accounts for Strategy, Enterprise Risk, Human Capital and Technology services. A recognized leader, she is well respected by her clients and peers and is regularly tapped for her perspective and expertise.
Tonie is the Board Relations Leader for the Risk and Financial Advisory practice. In this role, she is responsible for market place positioning and opportunities through innovation, thought leadership and engagement that address the needs of Corporate Board Directors and senior executives.
Tonie is instrumental in developing and delivering two important Board-related initiatives: the Board Leadership Forum and NextGen CEO program. Tonie maintains expertise in Information Technology Strategy. She also serves as a fellow with the Chief Information Officer Services Program, providing services, advice and coaching to technology executives. She has authored articles on IT Strategy, Diversity and Innovation.
She has previously served on Deloitte Consulting’s Board of Directors and as Deloitte Consulting’s Chief Inclusion Officer. Under her leadership, Deloitte Consulting received recognition for Excellence in Diversity by Consulting Magazine.
Tonie serves as the President of Deloitte Foundation, Deloitte’s non-profit arm, whose mission is to drive initiatives that develop future leaders through education. She also serves as the Board Chair of The Executive Leadership Council and on several advisory boards, including Base11, Widener University Board of Trustees, and Boston University, College of Engineering Advisory Committee, Boston University Board of Overseers, and StemConnector’s Innovation Task Force. She has also previously served on the boards of the Network of Executive Women, the Greater Philadelphia Urban Affairs Coalition (GPUAC) and Center for the Advocacy, Rights and Interests of the Elderly.
Tonie has received numerous accolades, most notably as one of the top 25 consultants by Consulting Magazine and by Black Enterprise as one of the Most Powerful Women in Business. Recently, Tonie received the 2019 NACD Directorship 100 recognition and was inducted into the Beta Gamma Sigma Honor Society. Tonie has also been recognized as one of Pennsylvania’s Top 50 Women in Business, The Network Journal’s annual list of 25 Influential Black Women in Business, Savoy magazine’s 2019 Most Influential Women in Corporate America and Top 100 Most Influential Blacks in Corporate America and one of the Top 100 under 50 Leader by Diversity MBA Magazine.
Tonie holds an MBA in Operations from Northeastern University and a B.S.M.E. with a concentration in Manufacturing Engineering from Boston University.